Monthly Donation Dog
Shipping times around the world vary based on your location. Here are our estimated delivery times from the day of purchase:
- US & Canada: 7 business days
- Continental US, Alaska, and Hawaii: 7-12 business days
- United Kingdom: 7 business days
- Australia & New Zealand: 7-10 business days
- Europe: 7-10 business days
The above times are estimates and exclude handling time to prepare your order. Our current order handling time is 2-3 days.
Did you change your mind or need to exchange an item? No problem, just get in touch with our customer service and we’ll be very happy to assist.
As soon as your order has been shipped from our warehouse we will send you an email with all the tracking information for your order. Once you have your tracking number, you can track the status of your order at phoenexia.com/order-tracking/.
1. How do I know if the proceeds will be donated?
Immediately after your purchase, you will receive an email thanking you for your support. In addition, we receive impact stories from our partners and share them with our customers via email and on our social media with photos, and we share donation receipts from our nonprofit partners on social media each year.
2. Is this product made from sustainable materials?
All of our products are uniquely handcrafted from natural, recycled, and environmentally friendly materials, and help protect our fragile ecosystems. 🌏
3. How does the money-back guarantee work?
If you're not 100% satisfied with your purchase after 30 days, we'll refund your money - no questions asked. For more information, please read our refund and return policy or contact us by email at email@example.com.
4. How long does it take to receive my order?
Please note that we take an average of 1 to 3 business days to fulfill your order before we ship it. Rest assured that we will do everything in our power to get your order to you as soon as possible!
Once your order has been shipped, the estimated delivery time is between 7 and 10 business days, depending on the country or region. Please allow for holidays, which may affect delivery times.
Do you ship to my country?
Yes, we ship to the USA, Canada, Europe, United Kingdom, Australia, and New Zealand. However, we do not ship to PO Boxes or military facilities.
6. what payment methods do you accept?
We offer 100% secure and encrypted checkout with PayPal, MasterCard, Visa, and American Express. On top of that we offer Klarna and Afterpay payments.
7. How much does shipping cost?
Premium shipping to the USA, Canada, Europe, United Kingdom, Australia, and New Zealand is FREE for all orders!
International Shipping: We work with a variety of carriers to offer worldwide international shipping. Shipping on international orders is calculated at checkout based on your location.